Mandip Randhawa
Resume
Hi, I’m Mandip
(Pronounced Munn-dhee-p Run-dha-wah)
Staff Product Designer with 13+ years experience working across research, strategy, and execution to help teams get from ambiguous opportunity to focused, high-impact product.
View Work
About
Resume ↗
Featured work
A few things I've made
Shopify · 2017-2023
Building Shopify's Marketing Platform
Staff Product Designer, Marketing Tab (Lead)
Turned a blank slate into a full marketing suite - from the first ad integration to Shopify Email, Campaigns, and Automations.
0-1
Systems
Growth
Commerce
View case study
→
Shopify · 2020-2023
Giving Shopify Merchants Clarity on What's Working
Staff Product Designer, Marketing Analytics (Lead)
Designed Shopify's marketing analytics platform from the ground up - turning fragmented channel data into a clear, actionable merchant dashboard.
Data product
Analytics
Growth
Research
View case study
→
Course Hero (Learneo) · 2024-2025
Redesigning How Students Study Across a Semester
Staff Product Designer, Course Experience Pod
Shaped the team's product strategy through a cross-functional design sprint, then designed Study Tools and Study Space to shift Course Hero from a transactional resource to a semester-long study companion.
0-1
AI
EdTech
Strategy
Research
View case study
→
additional work
Kinetic Commerce · 2015-2016
Retail Associate App
Lead designer for an app used by brands like Kiehl's, Aldo, and Indigo.
Mobile
B2B
Retail
Nascent Digital · 2013-2015
Enterprise Client Projects
Lead designer for TELUS, Heart & Stroke Foundation, eHarmony, and Flickr.
Enterprise
Healthcare
Social
Grocers Plus · 2013-2014
Personalized Grocery App
Sole designer taking a grocery discount app from concept to MVP.
0-1
Mobile
Consumer
About me
I'm a product designer who brings clarity to complex, messy product problems. Over 13+ years, I've designed products used by millions of people - from launching Shopify Email as a new product in Shopify's ecosystem, to building the tools that help merchants understand their marketing, to shaping the study experience for post-secondary students at Course Hero.
What I care about most is the space between research and execution - where you have a pile of signals, competing priorities, and no obvious answer. That's where I do my best work.
I'm based in Toronto. Outside of design, I'm drawn to entrepreneurship, digital marketing, and making things - which is probably why I've always been most energized working on products that help people build and grow something of their own. I genuinely enjoy the early, messy stages of a problem - when there's more questions than answers and the team is trying to figure out what's true. You can usually find me reading or spending time with my family and kids.
Career
Where I've worked
Staff Product Designer - Course Hero (Learneo)
2024-2025 · San Francisco (Remote)
Led design for Study Tools, Study Space, and Course Planner. Co-facilitated the design sprint that defined the 2024 product strategy.
Staff Product Designer - Shopify
2017-2023 · Toronto (Hybrid)
Founding designer for the Marketing Tab. Launched Shopify Email, Campaigns, Automations, and the Marketing Analytics platform.
Product Designer - Kinetic Commerce
2015-2016 · Toronto
Lead designer for a retail associate companion app for brands including Kiehl's, Aldo, Indigo, and L'Oreal.
UX/UI Designer - Nascent Digital
2013-2015 · Toronto
Lead designer across clients including TELUS, Heart & Stroke Foundation, eHarmony, and Flickr.
UX/UI Designer - Grocers Plus
2013-2014 · Toronto
Sole designer. Took a personalized grocery discount app from concept to MVP.
Bachelor of Design (Honours)
2008-2012 · Toronto
York University / Sheridan College Joint Program in Design
areas of strength
What I’ve accomplished
0–1 product design and discovery — for ambiguous opportunities where the team knows there's something there but can't agree on what.
→ Launched Shopify Email from scratch; it became one of the most widely adopted features in the Marketing Tab.
Research synthesis and problem framing — for turning a pile of signals into a direction the team can move on.
→ Contributed to research studies spanning months and dozens of participants, including a 17-person, 6-month merchant diary study that reshaped the Marketing Tab's entire strategy.
Data product design — for fragmented, multi-channel data that needs to feel clear and actionable, not just displayed.
→ Designed Shopify's marketing analytics platform from the ground up.
Complex multi-surface workflows — for high-intent experiences where trust, clarity, and confidence matter most.
→ Designed Campaigns and Automations for Shopify — where a single merchant goal touched ads, email, and post-purchase flows across multiple surfaces and had to feel like one coherent product.
AI-integrated product experiences — for products evolving fast enough that the design needs to flex with the capability.
→ Designed Study Tools at Course Hero with AI-assisted practice question generation and spaced review — building a product experience around capabilities that were still being defined.
Cross-functional alignment and facilitation — for moments when the team has competing priorities and no shared frame.
→ Led design sprints that shaped team roadmaps and OKRs at both Shopify and Course Hero.
Design systems and scalable patterns — for experiences that need to grow across users, surfaces, and time.
→ Operated as staff IC across a 6-year tenure at a high-growth, high-scale company.
How I Work
Design is the thinking, not just the output
I start with the problem, not the solution.
Before touching a design tool, I want to understand what's actually happening - for users, for the business, for the team. The best design decisions I've made came from spending more time on the problem than most people expected.
I connect research to decisions.
Research findings sit in decks until someone translates them into a direction. I treat that translation as part of my job - building mental models, frameworks, and product principles that teams use to align and move faster.
I design for user and business outcomes, not just aesthetics.
My work at Shopify tied directly to merchant success metrics. At Course Hero, every decision connected to WAU, LTV, and retention. I design with those outcomes visible, not as an afterthought.
I think in systems.
The harder question isn't the flow in front of me - it's how this connects to everything else. Six years at Shopify taught me to always ask: what does this look like for someone who's also doing three other things?
I partner closely with cross-functional teams.
My best work has come from being in the room with PM, engineering, research, data, and marketing - not just receiving a brief. I've shaped strategy, influenced prioritization, and pushed back when needed.
AI in My Practice
How I use AI in design work
My relationship with AI in design is honest: I'm still building it. Each new company, each new problem space adds more to my toolkit - and I've learned that the most valuable thing I can do is stay genuinely curious rather than performatively fluent.
Where I've found AI most useful is in the parts of the design process that typically lose momentum:
01
Research synthesis
Using AI to cluster and surface patterns across interview notes, surveys, and usability findings - shortening the path from raw data to shareable insight.
02
Early concepting
Generating rough visual directions or interaction patterns as starting material for critique, not finished work. Better conversations, faster.
03
Prototyping speed
Moving through more iterations in the same window so design reviews compare real options rather than waiting on one direction to get polished.
04
Communication design
Drafting copy, writing rationale docs, and structuring presentations more efficiently - spending less time on the scaffolding, more time on the argument.
Capabilities
Tools & skills
Design & Prototyping
Figma · FigJam · Figma Make · Adobe Creative Suite · Affinity Creative Suite
Research & Strategy
Design sprints · Value proposition Design · User Testing (moderated & unmoderated)
AI Tools
Figma Make · Claude · ChatGPT · Midjourney Runway · Always exploring more
Data & Analytics
Amplitude · Mixpanel · Google Analytics
Collaboration & Delivery
Slack · Google Suite · Confluence · JIRA
Dev handoff & Systems
Figma Dev · Storybook · Zeplin
Get in Touch
Let's work together
I'm currently open to new opportunities. If you're looking for a Staff Product Designer who brings clarity to complex problems, let's talk.
Email Me
LinkedIn ↗
hello.mandip@gmail.com
·
Toronto, Canada
© 2026 Mandip Randhawa. Built with care.
Mandip Randhawa
Resume
Hi, I’m Mandip
(Pronounced Munn-dhee-p Run-dha-wah)
Staff Product Designer with 13+ years experience working across research, strategy, and execution to help teams get from ambiguous opportunity to focused, high-impact product.
View Work
About
Resume ↗
Featured work
A few things I've made
Shopify · 2017-2023
Building Shopify's Marketing Platform
Staff Product Designer, Marketing Tab (Lead)
Turned a blank slate into a full marketing suite - from the first ad integration to Shopify Email, Campaigns, and Automations.
0-1
Systems
Growth
Commerce
View case study
→
Shopify · 2020-2023
Giving Shopify Merchants Clarity on What's Working
Staff Product Designer, Marketing Analytics (Lead)
Designed Shopify's marketing analytics platform from the ground up - turning fragmented channel data into a clear, actionable merchant dashboard.
Data product
Analytics
Growth
Research
View case study
→
Course Hero (Learneo) · 2024-2025
Redesigning How Students Study Across a Semester
Staff Product Designer, Course Experience Pod
Shaped the team's product strategy through a cross-functional design sprint, then designed Study Tools and Study Space to shift Course Hero from a transactional resource to a semester-long study companion.
0-1
AI
EdTech
Strategy
Research
View case study
→
additional work
Kinetic Commerce · 2015-2016
Retail Associate App
Lead designer for an app used by brands like Kiehl's, Aldo, and Indigo.
Mobile
B2B
Retail
Nascent Digital · 2013-2015
Enterprise Client Projects
Lead designer for TELUS, Heart & Stroke Foundation, eHarmony, and Flickr.
Enterprise
Healthcare
Social
Grocers Plus · 2013-2014
Personalized Grocery App
Sole designer taking a grocery discount app from concept to MVP.
0-1
Mobile
Consumer
About me
I'm a product designer who brings clarity to complex, messy product problems. Over 13+ years, I've designed products used by millions of people - from launching Shopify Email as a new product in Shopify's ecosystem, to building the tools that help merchants understand their marketing, to shaping the study experience for post-secondary students at Course Hero.
What I care about most is the space between research and execution - where you have a pile of signals, competing priorities, and no obvious answer. That's where I do my best work.
I'm based in Toronto. Outside of design, I'm drawn to entrepreneurship, digital marketing, and making things - which is probably why I've always been most energized working on products that help people build and grow something of their own. I genuinely enjoy the early, messy stages of a problem - when there's more questions than answers and the team is trying to figure out what's true. You can usually find me reading or spending time with my family and kids.
Career
Where I've worked
Staff Product Designer - Course Hero (Learneo)
2024-2025 · San Francisco (Remote)
Led design for Study Tools, Study Space, and Course Planner. Co-facilitated the design sprint that defined the 2024 product strategy.
Staff Product Designer - Shopify
2017-2023 · Toronto (Hybrid)
Founding designer for the Marketing Tab. Launched Shopify Email, Campaigns, Automations, and the Marketing Analytics platform.
Product Designer - Kinetic Commerce
2015-2016 · Toronto
Lead designer for a retail associate companion app for brands including Kiehl's, Aldo, Indigo, and L'Oreal.
UX/UI Designer - Nascent Digital
2013-2015 · Toronto
Lead designer across clients including TELUS, Heart & Stroke Foundation, eHarmony, and Flickr.
UX/UI Designer - Grocers Plus
2013-2014 · Toronto
Sole designer. Took a personalized grocery discount app from concept to MVP.
Bachelor of Design (Honours)
2008-2012 · Toronto
York University / Sheridan College Joint Program in Design
areas of strength
What I’ve accomplished
0–1 product design and discovery — for ambiguous opportunities where the team knows there's something there but can't agree on what.
→ Launched Shopify Email from scratch; it became one of the most widely adopted features in the Marketing Tab.
Research synthesis and problem framing — for turning a pile of signals into a direction the team can move on.
→ Contributed to research studies spanning months and dozens of participants, including a 17-person, 6-month merchant diary study that reshaped the Marketing Tab's entire strategy.
Data product design — for fragmented, multi-channel data that needs to feel clear and actionable, not just displayed.
→ Designed Shopify's marketing analytics platform from the ground up.
Complex multi-surface workflows — for high-intent experiences where trust, clarity, and confidence matter most.
→ Designed Campaigns and Automations for Shopify — where a single merchant goal touched ads, email, and post-purchase flows across multiple surfaces and had to feel like one coherent product.
AI-integrated product experiences — for products evolving fast enough that the design needs to flex with the capability.
→ Designed Study Tools at Course Hero with AI-assisted practice question generation and spaced review — building a product experience around capabilities that were still being defined.
Cross-functional alignment and facilitation — for moments when the team has competing priorities and no shared frame.
→ Led design sprints that shaped team roadmaps and OKRs at both Shopify and Course Hero.
Design systems and scalable patterns — for experiences that need to grow across users, surfaces, and time.
→ Operated as staff IC across a 6-year tenure at a high-growth, high-scale company.
How I Work
Design is the thinking, not just the output
I start with the problem, not the solution.
Before touching a design tool, I want to understand what's actually happening - for users, for the business, for the team. The best design decisions I've made came from spending more time on the problem than most people expected.
I connect research to decisions.
Research findings sit in decks until someone translates them into a direction. I treat that translation as part of my job - building mental models, frameworks, and product principles that teams use to align and move faster.
I design for user and business outcomes, not just aesthetics.
My work at Shopify tied directly to merchant success metrics. At Course Hero, every decision connected to WAU, LTV, and retention. I design with those outcomes visible, not as an afterthought.
I think in systems.
The harder question isn't the flow in front of me - it's how this connects to everything else. Six years at Shopify taught me to always ask: what does this look like for someone who's also doing three other things?
I partner closely with cross-functional teams.
My best work has come from being in the room with PM, engineering, research, data, and marketing - not just receiving a brief. I've shaped strategy, influenced prioritization, and pushed back when needed.
AI in My Practice
How I use AI in design work
My relationship with AI in design is honest: I'm still building it. Each new company, each new problem space adds more to my toolkit - and I've learned that the most valuable thing I can do is stay genuinely curious rather than performatively fluent.
Where I've found AI most useful is in the parts of the design process that typically lose momentum:
01
Research synthesis
Using AI to cluster and surface patterns across interview notes, surveys, and usability findings - shortening the path from raw data to shareable insight.
02
Early concepting
Generating rough visual directions or interaction patterns as starting material for critique, not finished work. Better conversations, faster.
03
Prototyping speed
Moving through more iterations in the same window so design reviews compare real options rather than waiting on one direction to get polished.
04
Communication design
Drafting copy, writing rationale docs, and structuring presentations more efficiently - spending less time on the scaffolding, more time on the argument.
Capabilities
Tools & skills
Design & Prototyping
Figma · FigJam · Figma Make · Adobe Creative Suite · Affinity Creative Suite
Research & Strategy
Design sprints · Value proposition Design · User Testing (moderated & unmoderated)
AI Tools
Figma Make · Claude · ChatGPT · Midjourney Runway · Always exploring more
Data & Analytics
Amplitude · Mixpanel · Google Analytics
Collaboration & Delivery
Slack · Google Suite · Confluence · JIRA
Dev handoff & Systems
Figma Dev · Storybook · Zeplin
Get in Touch
Let's work together
I'm currently open to new opportunities. If you're looking for a Staff Product Designer who brings clarity to complex problems, let's talk.
Email Me
LinkedIn ↗
hello.mandip@gmail.com
·
Toronto, Canada
© 2026 Mandip Randhawa. Built with care.
Mandip Randhawa
Resume
Hi, I’m Mandip
(Pronounced Munn-dhee-p Run-dha-wah)
Staff Product Designer with 13+ years experience working across research, strategy, and execution to help teams get from ambiguous opportunity to focused, high-impact product.
View Work
About
Resume ↗
Featured work
A few things I've made
Shopify · 2017-2023
Building Shopify's Marketing Platform
Staff Product Designer, Marketing Tab (Lead)
Turned a blank slate into a full marketing suite - from the first ad integration to Shopify Email, Campaigns, and Automations.
0-1
Systems
Growth
Commerce
View case study
→
Shopify · 2020-2023
Giving Shopify Merchants Clarity on What's Working
Staff Product Designer, Marketing Analytics (Lead)
Designed Shopify's marketing analytics platform from the ground up - turning fragmented channel data into a clear, actionable merchant dashboard.
Data product
Analytics
Growth
Research
View case study
→
Course Hero (Learneo) · 2024-2025
Redesigning How Students Study Across a Semester
Staff Product Designer, Course Experience Pod
Shaped the team's product strategy through a cross-functional design sprint, then designed Study Tools and Study Space to shift Course Hero from a transactional resource to a semester-long study companion.
0-1
AI
EdTech
Strategy
Research
View case study
→
additional work
Kinetic Commerce · 2015-2016
Retail Associate App
Lead designer for an app used by brands like Kiehl's, Aldo, and Indigo.
Mobile
B2B
Retail
Nascent Digital · 2013-2015
Enterprise Client Projects
Lead designer for TELUS, Heart & Stroke Foundation, eHarmony, and Flickr.
Enterprise
Healthcare
Social
Grocers Plus · 2013-2014
Personalized Grocery App
Sole designer taking a grocery discount app from concept to MVP.
0-1
Mobile
Consumer
About me
I'm a product designer who brings clarity to complex, messy product problems. Over 13+ years, I've designed products used by millions of people - from launching Shopify Email as a new product in Shopify's ecosystem, to building the tools that help merchants understand their marketing, to shaping the study experience for post-secondary students at Course Hero.
What I care about most is the space between research and execution - where you have a pile of signals, competing priorities, and no obvious answer. That's where I do my best work.
I'm based in Toronto. Outside of design, I'm drawn to entrepreneurship, digital marketing, and making things - which is probably why I've always been most energized working on products that help people build and grow something of their own. I genuinely enjoy the early, messy stages of a problem - when there's more questions than answers and the team is trying to figure out what's true. You can usually find me reading or spending time with my family and kids.
Career
Where I've worked
Staff Product Designer - Course Hero (Learneo)
2024-2025 · San Francisco (Remote)
Led design for Study Tools, Study Space, and Course Planner. Co-facilitated the design sprint that defined the 2024 product strategy.
Staff Product Designer - Shopify
2017-2023 · Toronto (Hybrid)
Founding designer for the Marketing Tab. Launched Shopify Email, Campaigns, Automations, and the Marketing Analytics platform.
Product Designer - Kinetic Commerce
2015-2016 · Toronto
Lead designer for a retail associate companion app for brands including Kiehl's, Aldo, Indigo, and L'Oreal.
UX/UI Designer - Nascent Digital
2013-2015 · Toronto
Lead designer across clients including TELUS, Heart & Stroke Foundation, eHarmony, and Flickr.
UX/UI Designer - Grocers Plus
2013-2014 · Toronto
Sole designer. Took a personalized grocery discount app from concept to MVP.
Bachelor of Design (Honours)
2008-2012 · Toronto
York University / Sheridan College Joint Program in Design
areas of strength
What I’ve accomplished
0–1 product design and discovery — for ambiguous opportunities where the team knows there's something there but can't agree on what.
→ Launched Shopify Email from scratch; it became one of the most widely adopted features in the Marketing Tab.
Research synthesis and problem framing — for turning a pile of signals into a direction the team can move on.
→ Contributed to research studies spanning months and dozens of participants, including a 17-person, 6-month merchant diary study that reshaped the Marketing Tab's entire strategy.
Data product design — for fragmented, multi-channel data that needs to feel clear and actionable, not just displayed.
→ Designed Shopify's marketing analytics platform from the ground up.
Complex multi-surface workflows — for high-intent experiences where trust, clarity, and confidence matter most.
→ Designed Campaigns and Automations for Shopify — where a single merchant goal touched ads, email, and post-purchase flows across multiple surfaces and had to feel like one coherent product.
AI-integrated product experiences — for products evolving fast enough that the design needs to flex with the capability.
→ Designed Study Tools at Course Hero with AI-assisted practice question generation and spaced review — building a product experience around capabilities that were still being defined.
Cross-functional alignment and facilitation — for moments when the team has competing priorities and no shared frame.
→ Led design sprints that shaped team roadmaps and OKRs at both Shopify and Course Hero.
Design systems and scalable patterns — for experiences that need to grow across users, surfaces, and time.
→ Operated as staff IC across a 6-year tenure at a high-growth, high-scale company.
How I Work
Design is the thinking, not just the output
I start with the problem, not the solution.
Before touching a design tool, I want to understand what's actually happening - for users, for the business, for the team. The best design decisions I've made came from spending more time on the problem than most people expected.
I connect research to decisions.
Research findings sit in decks until someone translates them into a direction. I treat that translation as part of my job - building mental models, frameworks, and product principles that teams use to align and move faster.
I design for user and business outcomes, not just aesthetics.
My work at Shopify tied directly to merchant success metrics. At Course Hero, every decision connected to WAU, LTV, and retention. I design with those outcomes visible, not as an afterthought.
I think in systems.
The harder question isn't the flow in front of me - it's how this connects to everything else. Six years at Shopify taught me to always ask: what does this look like for someone who's also doing three other things?
I partner closely with cross-functional teams.
My best work has come from being in the room with PM, engineering, research, data, and marketing - not just receiving a brief. I've shaped strategy, influenced prioritization, and pushed back when needed.
AI in My Practice
How I use AI in design work
My relationship with AI in design is honest: I'm still building it. Each new company, each new problem space adds more to my toolkit - and I've learned that the most valuable thing I can do is stay genuinely curious rather than performatively fluent.
Where I've found AI most useful is in the parts of the design process that typically lose momentum:
01
Research synthesis
Using AI to cluster and surface patterns across interview notes, surveys, and usability findings - shortening the path from raw data to shareable insight.
02
Early concepting
Generating rough visual directions or interaction patterns as starting material for critique, not finished work. Better conversations, faster.
03
Prototyping speed
Moving through more iterations in the same window so design reviews compare real options rather than waiting on one direction to get polished.
04
Communication design
Drafting copy, writing rationale docs, and structuring presentations more efficiently - spending less time on the scaffolding, more time on the argument.
Capabilities
Tools & skills
Design & Prototyping
Figma · FigJam · Figma Make · Adobe Creative Suite · Affinity Creative Suite
Research & Strategy
Design sprints · Value proposition Design · User Testing (moderated & unmoderated)
AI Tools
Figma Make · Claude · ChatGPT · Midjourney Runway · Always exploring more
Data & Analytics
Amplitude · Mixpanel · Google Analytics
Collaboration & Delivery
Slack · Google Suite · Confluence · JIRA
Dev handoff & Systems
Figma Dev · Storybook · Zeplin
Get in Touch
Let's work together
I'm currently open to new opportunities. If you're looking for a Staff Product Designer who brings clarity to complex problems, let's talk.
Email Me
LinkedIn ↗
hello.mandip@gmail.com
·
Toronto, Canada
© 2026 Mandip Randhawa. Built with care.